*Last updated: April 2025*

1. Our Company (Data Controller)

Name: Living with the Land shpk

Legal representative: Ilir Sulaj

Address: Dukas, Mallakaster, Albania

Tel: +355 692060884

NUIS/VAT no: M31605032F

2. Legislation on Personal Data Protection

We are committed to protecting your personal data in accordance with:

EU GDPR (Regulation (EU) 2016/679)

Law 124/2024 “On the Protection of Personal Data” (Albania)

Applicable U.S. federal and state privacy laws, including California Consumer Privacy Act (CCPA) where applicable.

3. Lawful Basis for Processing

We process personal data based on:

Consent

Contractual obligations

Legal obligations

Legitimate interests

4. Definitions

Personal data: Any information relating to an identified or identifiable individual.

Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, etc.

Controller: The entity that determines the purposes and means of processing personal data.

5. Data We Collect

We collect the following categories of personal data:

Personal identification (name, email, address, phone, etc.)

Transaction and payment details

Automatically collected browsing and device data

Sales and service history

Information shared during customer service interactions

6. How We Collect Data

We collect data when you:

Register or place an order

Fill out surveys or provide feedback

Browse our website (cookies)

Contact our customer service

Use features or forms on our website

7. Why We Collect and Use Your Data

We process your data to:

Fulfill your orders and deliver products

Contact you when necessary

Provide support and manage your account

Send marketing offers (if you opt in)

Improve our services

Comply with legal and tax obligations

Protect our rights and website from fraud or abuse

Data may be shared with:

Authorized staff

IT service providers

Courier companies

Marketing and legal advisors (only when necessary)

8. Consent & Acceptance

By checking the box “I accept the Terms of Use and Privacy Policy,” you actively consent to the terms outlined here. You may withdraw your consent at any time.

9. Data Security

We implement strong technical and organizational safeguards, including encryption, firewalls, and access controls to protect your personal data against unauthorized access, alteration, or destruction.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax or legal obligations).

11. Marketing Communications

If you’ve agreed to receive marketing:

We may send promotional content

You can opt out at any time by clicking “unsubscribe” or emailing us at info@lumari.al

12. Your Rights (EU & U.S. Equivalent)

As a data subject, you have the right to:

Be informed about how your data is used

Access your data

Rectify inaccurate or incomplete data

Erase your data (“Right to be forgotten”)

Restrict processing under specific conditions

Data portability (receive and transfer your data)

Object to processing for legitimate reasons

Withdraw consent at any time

Opt-out of marketing communications and data sale/sharing (CCPA-equivalent)

13. Exercising Your Rights

To exercise any of the rights above, contact us at:
📧 Email: info@lumari.al
📍 Address: Dukas, Mallakaster, Albania
📞 Phone: +355 692060884

You also have the right to lodge a complaint with the Information and Data Protection Commissioner:
🌐 www.idp.al
📍 Rr. “Abdi Toptani”, Nd. 5, Kodi postar 1001, Tiranë
📞 +355 42 237 200
📧 info@idp.al

If you are located in the United States and believe your rights under state privacy laws (e.g., CCPA) have been violated, you may contact your state’s Attorney General or data protection authority.

14. Cookies and Tracking

We use cookies to:

Keep you logged in

Store preferences (like language and region)

Analyze website traffic

Display personalized ads

You can disable cookies in your browser settings. Some features may not work properly without them.

Types of cookies we use:

Essential/Functional cookies

Advertising/Tracking cookies

We may share cookie data with third-party services for analytics and advertising purposes.

15. Third-Party Websites

Our site may contain links to other websites. This Privacy Policy only applies to our website. We recommend you read third-party privacy policies when visiting other sites.

16. Changes to This Policy

We regularly review and update our Privacy Policy. Any changes will be posted on this page with the date of the latest update.

17. Contact Us

If you have any questions or concerns about this policy or your personal data, contact us at:

📧 Email: info@lumari.al
📍 Address: Dukas, Mallakaster, Albania
📞 Tel: +355 692060884